Worked with outside vendor to develop a quarterly employee satisfaction survey for field employees. Program exceeded initial signup goals and usage by 400% and now exceeds 6 million members.Įmployee Satisfaction Survey. Core-execution team member responsible for identifying and remedying store issues for enterprise wide loyalty card. ![]() Project impacted operations at 400+ domestic Borders stores and 50+ International locations. Project entailed a comprehensive re-engineering of store processes and technologies to create store operations which better reflected the company’s customer service philosophy. Managed project team for store segment of company’s priority project for 2005. Created costing tool which increased profitability through improved payroll management and efficiency through elimination of non-productive tasks and operations. Developed detailed timings for all store processes and customer interactions. ![]() Resulted in 7% improvement to customer service scores, 2.5% increase to sales and higher employee satisfaction. Managed project to source and outfit all Borders stores with wireless communication devices for floor staff. E-mail: retail professional seeks multi-unit or high volume store manager position with a future-oriented company which will benefit from my extensive experience, creativity and focus on results.īorders Group, Inc.
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